1. Who we are
This policy explains how [COMPANY LEGAL NAME] ("Shipora", "we") collects and uses information when you use our website and the Shipora order management portal.
2. Information we collect
Information you give us, such as your name, email, phone number and store details when you fill in a form or create an account.
Store data you connect to Shipora, including orders, customer names, addresses and phone numbers, courier bookings, tracking events and payment records.
Basic technical data such as browser type and pages visited on our website.
3. How we use information
To provide the service: confirming orders, booking couriers, tracking shipments and reconciling payments on your behalf.
To respond to your enquiries and provide support.
To keep the service secure and to improve it.
4. Customer messages
When auto-fulfillment is on, Shipora sends order confirmation messages to your customers on WhatsApp on your behalf, using the details from your store.
5. Sharing
We share order details with the couriers you use, only as needed to book and deliver parcels. We do not sell personal data. We may share information when required by law.
6. Data retention
We keep store data for as long as your account is active and for [RETENTION PERIOD] afterwards, unless you ask us to delete it sooner or the law requires otherwise.
7. Security
Access to the portal requires a login, and each action is recorded against the team member who made it. No system is perfectly secure, but we work to protect your data.
8. Your choices
You can ask us to access, correct or delete your information by emailing shiporaretail@gmail.com.
9. Changes to this policy
We may update this policy. We will change the date at the top of this page and, for important changes, let account holders know.
Questions about this page? Email shiporaretail@gmail.com.